PROBLEM WITH YOUR ORDER?
ApeAthletics offers no hassle returns and exchanges, on all products returned in original condition.
If you are not sure of the condition of your item, please note below:
- We cannot accept item(s) that have been washed.
- We cannot accept item(s) that are covered in human/animal hair.
- We cannot accept item(s) that are discontinued on the website.
TO EXCHANGE AN ITEM
- To exchange an item, simply use the Self Exchange portal on the left within 14 days of receipt
- Alternatively you can send an email through to firstname.lastname@example.org.
TO RETURN AN ITEM
- Send us an email to email@example.com, include a note detailing your order number, and what you want to be refunded. We do ask for you to give us 24 to 48 hours to respond to your email.
- Return the item to us in their "original condition" within 14 days of receipt. Delivery charges will not be refunded. Also, the cost of returning the item to us is your responsibility. For purchases after 14 days of receipt, no refunds are issued and you may receive store credit or exchange for a different item.
- In returning your package, please include your name, order #, and whether or not you would like to exchange for another item or receive a refund. Send the item(s) to the address stated above.
- Because your purchase is now your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The parcel can take up to 7 working days to be returned to our site, unless sent via special delivery
TO RETURN OR EXCHANGE A FAULTY ITEM
- If the item you received is faulty, please contact customer support at firstname.lastname@example.org with your order number, your name and address, details of the product, why the return is being made, and whether you require a refund or a replacement. We will assist you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
YOU DID NOT RECEIVE YOUR ORDER
- If your order has taken longer than a week to arrive from dispatch, feel free to contact us at email@example.com and we will be able to inform you further. Please remember that international orders tend to take 2 to 3 weeks to arrive it's destination.
YOU RECEIVED THE WRONG ITEM
- If the item you received is not what you originally ordered, please contact customer support at firstname.lastname@example.org with your order number, your name and address, details of the product, the reason for return, and whether you require a refund or a replacement. We will then assist you on how to proceed with the return.